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Village produce from Hierapolis to everywhere · Technology from Halicarnassus to Hierapolis

HierapolisHalikarnas

Preparing for ISO 9001 · Public

Quality and Transparency

We openly share how we work, our strengths and weaknesses, and how we measure and improve our processes. This page is part of our preparation for an ISO 9001:2015 quality management system.

We do not hold ISO 9001 certification yet; we are preparing for it. Certification is granted after an audit by an accredited certification body.

Last reviewed: September 2026 · Next review: September 2027

Our quality policy

We turn our mission and vision into daily work through these commitments:

  1. 01We record the purchase document, producer and batch of every product we buy; we never hide where a product comes from.
  2. 02We pay producers a fair price that reflects their labour and agree payment terms openly before we buy.
  3. 03We hand over every automation installation with training so the farmer can run the system on their own.
  4. 04We never quote equipment on projects where we provide grant consultancy; we do not allow conflicts of interest.
  5. 05We verify rates, scores and rules against official sources and give customers written, sourced information.
  6. 06We record complaints and suggestions, look for the root cause and share the action we take.
  7. 07We base decisions on measurement and review and improve our processes every year.

Our SWOT analysis

As ISO 9001 requires, we assess the internal and external issues that affect our work. We also write down our weaknesses and threats openly.

Strengths

  • 25 years of knowledge and network built in Bodrum
  • Documented, traceable sourcing: purchase document, producer and batch records
  • Village produce and farm technology offered under one roof
  • Software and automation skills proven on international projects since 2022
  • Family ties with villages in Güney, Buldan and Eşme, and our own land in Eziler
  • Staying impartial in grant consultancy by not selling equipment

Weaknesses

  • Small team; critical work depends on one person
  • Seasonal, limited stock
  • Shipping and logistics costs due to distance
  • Few corporate customer references so far
  • Our written process and record system is still being set up

Opportunities

  • The 2026 Rural Development Investment Programme and pressurised irrigation grants
  • Growing demand in Bodrum for local, documented, natural products; tourism
  • Falling costs of sensors, solar power and artificial intelligence
  • A growing need in villages to use water and energy efficiently

Threats

  • Drought and climate change
  • Changes in grant regulations and application calendars
  • Price volatility and inflation
  • Competition from large chains and marketplaces
  • Weak internet and power infrastructure in some villages

Our processes and how we measure them

For each core process we defined its input, what we do, its output and the indicators we track.

  • Sourcing village produce

    Input
    The producer's harvest and batch details
    What we do
    On-site visit, purchase document, producer and batch record, purchase at a fair price
    Output
    A recorded batch with a known origin
    Indicators we track
    • Share of batches with complete records
    • Time to pay producers
    • Number of producers we work with

  • Sales and delivery

    Input
    Web, WhatsApp or wholesale order
    What we do
    Order confirmation, packing, Bodrum run or courier
    Output
    On-time, complete delivery
    Indicators we track
    • On-time delivery rate
    • Number of returns and complaints
    • Share of repeat customers

  • Design and installation

    Input
    Site survey request, land and water details
    What we do
    Survey, design, installation, farmer training and handover
    Output
    A working system and data dashboard the farmer can use
    Indicators we track
    • Faults after installation
    • Share of installations handed over with training
    • Water and energy savings

  • Grant consultancy

    Input
    Investment idea and the applicant's documents
    What we do
    Regulation check, business plan, application file, implementation follow-up
    Output
    A complete, compliant application
    Indicators we track
    • Share of files submitted complete
    • Share of applications approved
    • Time to adapt to regulation updates

Continual improvement: Plan – Do – Check – Act

We improve our processes with the ISO 9001 PDCA cycle:

  1. 1 / 4

    Plan

    We set objectives and indicators and assess risks and opportunities with the SWOT on this page.

  2. 2 / 4

    Do

    We run processes as defined and record every purchase, order and installation.

  3. 3 / 4

    Check

    We track indicators regularly and analyse the causes behind complaints, returns and faults.

  4. 4 / 4

    Act

    We apply corrective action on the root cause, measure the result and update this page.

Your feedback is part of the process

If you have a complaint or suggestion about a product, delivery, installation or consultancy, write to us. Every piece of feedback is recorded and answered.

Send feedback